• University of Miami
  • $135,050.00 -81,240.00/year*
  • Hialeah, FL
  • Administrative/Clerical
  • Full-Time
  • 919 W 48th St

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Where Excellence Meets Purpose

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The University has been named on Forbes's Best Employers list for two consecutive years, and is the only university in Florida to receive this honor.

The Department of Medicine is seeking an Administrative Assistant. The incumbent:

  • Answers incoming telephone calls to the clinic regarding patient related and administrative matters.
  • Handles patient inquiries and directs them to the appropriate persons according to their needs.
  • Assists in scheduling patients that need to be seen urgently by adhering to patient appointment guidelines pertaining to overbooking, scheduling, etc.
  • Assists in scheduling follow up appointments as requested by providers. Schedules appointments for special procedures as requested by providers.
  • Assists medical assistant in scheduling appointments for diagnostics services or special procedures
  • Assist medical assistantwhen necessary with any related hospital admissions by coordinating anything necessary to complete the admission process.
  • Monitors on a daily basis U chart for any errors that might be encountered in patient appointments (rescheduling due to closing of clinics, cancelations, etc.) and contact central scheduling with any issues.
  • Assists providers with clinic cancellation requests due to vacation/sick time or service schedule by submitting the physician leave request form online, and assisting by checking in Uchart that clinics are closed/rescheduled as per approved requests
  • Maintains a written log of any messages received during the day with date, time and description of call to appropriately follow up on any missed calls.
  • Composes correspondence for patient related matters as requested
  • Assists in conjunction with Medical Assistant and secretary in the daily collection and distribution of the division correspondence to the providers assigned mailboxes in the office.
  • Assists providers in scheduling BLS/ACL classes or annual group classes.
  • Assists providers in completing credentialing renewal forms from various hospitals
  • Orders office supplies as needed by placing orders in Ariba. Contacts Physical plant to request any related service repair in the division.
  • Performs other duties as assigned.
  • The minimum requirements are as follows: High School Diploma or equivalent and one (1) year of relevant experience is required.

  • General knowledge of office procedures and operations
  • Ability to accurately prepare and maintain records, files, reports and correspondence
  • Ability to communicate effectively in both oral and written form
  • Ability to maintain effective interpersonal relationships
  • Ability to process and handle confidential information with discretion
  • Skill in completing assignments accurately and with attention to detail
  • Proficiency in computer software (i.e. Microsoft Office)
  • Any appropriate combination of relevant education, experience and/or certification may be considered.

    UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

    Patient safety is a top priority. As a result, during the Influenza (\"the flu\") season (September through April), the University of Miami School of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

  • The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

    Job Status:

    Full time

    Employee Type:


    Pay Grade:


    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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