Job Summary Service Desk Specialist personnel must provide a broad and in-depth working knowledge of information technology products and services for the client. The service desk technicians may be assigned to work in a call center or in a desktop support field services role depending upon operational needs of the organization. The ideal candidate must be able to work in both the call center environment and when required in a deskside services role were they will work directly with doctors, medical support, and administrative staff to resolve complex medical IT issues. The role of the service desk specialist is to ensure that service requests are responded to efficiently and effectively. Top 3 1. Windows 10O365MS Suites 2. Network knowledgeTCPIPAD DomainDHCP 3. Client servicessupport servicesnetwork troubleshooting For serious consideration, please contact Charles at The ideal candidate will Possess intermediate operating knowledge of and experience with personal computers, Macintosh computers, servers, peripherals, Windows, Mac OS, and Microsoft Office. Provide hardware and software support for all PCs, laptops and printers, including but not limited to desktop software, network files, VPN connectivity, and repair or replacement of hardware. Liaise with third party support organizations for repairsreplacements Perform IT installations, configurations, and troubleshoot computer hardware and software in accordance with established IS service standards Liaise with staff as to the status of their existing calls and work closely with internal IS staff to resolve complex IT problems. Provide support in the maintenance and deployment of desktop hardware and software including, but not limited to security and software patches, maintenance of network security, group users and user groups. Perform regular housekeeping tasks to ensure that server storage space is used appropriately. Ensure backup tasks are followed and that network and security policies are followed. Install software upgrades and perform installation support as requested. Install and configure desktop hardware installations, updates and support users via phone, email, and in person visits. Support IOS devices to include iPhones and iPads as well as Android technologies. Perform audio visual support for conference rooms and video conferencing as required by operational needs. Provide out of hours support, when required (on call hours). Perform other duties as assigned. Education Associate of Science in computer information systems or related field of study. CompTIA Network+, Server+, Security+ a plus Experience 1-3 years experience in a fast-paced medical oriented IT support environment 1-3 years experience of basic IT troubleshooting 1-3 years experience answering high volume help desk technical calls 1-3 years experience with supporting PCs, hardwaresoftware, and operating systems Considerable knowledge of and experience supporting Microsoft Office products including Access, PowerPoint, Word, Excel, and Outlook (Microsoft Exchange Office Productivity Applications Experience Audiovisual device experience with overhead projectors, AV sounds systems, and video conferencing.
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