Greet guests and courteously answer telephones, take orders, handle all calls and cash/credit transactions. Responsible for positive experience of guests while maintaining the quality standards of the outlet. Answer incoming telephone calls and general guest questions about resort. Complete and record purchase requisitions to maintain documentation of purchases. Serve and/or prepare selected food items in predetermined method in a timely and consistent manner. Use suggestive selling techniques to increase check average. Make sure all menus/collateral/counters are wiped down, free of spots or stains, and complete. Make sure entry doors are clean, free of debris and inviting. Clean all shelves and refrigerators and set up for next shift. Practice sanitation and safety daily to ensure total guest satisfaction. Assist in inventory control. Provide an accurate assessment of Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10F) and kitchens ( 110F), possibly for one hour or more. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis. Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. inventory levels on a quarterly basis.
All associates should have a professional appearance, be in proper uniform and have good grooming and hygiene habits.
Greet customers immediately with a friendly and sincere welcome and smile.
Respond to guest requests and inquiries and in a polite, timely, and efficient manner.
Listen to our guests and solicit feedback to improve service. Do not let a customer leave unhappy.
Show appreciation and thank each guest for their business.