IT Help Desk Technician ndash Direct Hire, Full-Time, On-Site Reporting to the IT Manager, the Help Desk Technician will join a growing IT department and provide T1 support for technical support requests enterprise-wide. Key Responsibilities Assist in troubleshooting and resolving end-user technical issues Provide rapid resolution to end0user and production equipment softwarehardware issues, Effectively monitor and manage the IT ticketing system Actively prioritize and assigning tickets and ensuring issues are addressed and resolved in a timely manner. Escalate Incidents to the proper resources when necessary Conduct workstation setups, to include OS installs, user profiles setups and phonesprinters deployments. Generate and maintain appropriate technical documentation as needed Actively contribute to ongoing process improvement. Skills Qualifications College Degree, ITMIS preferred A+ Certification 2+ years IT Service Desk Experience, Small-Mid size environments Outstanding analytical and communication skills. Demonstrable ability to support Windows 710, Mac OS X, Office 365, Active Directory, Windows Server 20082012, LANWLAN Associated topics: deskside, information technology, information technology analyst, information technology support, patient, support specialist, systems administrator, technical support specialist, technician iii, technician iv
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